AI provides an opportunity to retrain the workforce on more complex and challenging work, including additional AI tool applications to further increase efficiency and improve the customer experience. The magnitude...
As a data scientist and AI practitioner, I am excited to see so many positive AI use cases happening and being leveraged to bring quick information and insights to experts...
While much attention on artificial intelligence (AI) has been focused on the commercial sector, AI and the public sector is a perfect fit. In fact, there are many use cases...
XAI is essential research that enables users and stakeholders to interpret and understand how an ML model is making its prediction. Implementing XAI can bring transparency, trust, safety and bias...
Government and commercial health organizations realize that being data driven leads to better decisions and more impactful outcomes. It is critical for quality care, and is directly dependent on the...
This CGI blog discusses 5 financial crime trends to watch in 2023.
The energy transition, one of the pillars of the fight against climate change on a global scale, has gained in urgency for the European Union (EU) as a result of...
This CGI blog post five recommendations to improve the customer agent experience.
In recent years, robotic process automation (RPA) has received a lot of attention—both positive and negative. Some argue that RPA leads to job losses by taking over repetitive and simple...
In a century of automotive progress that started with the Ford Model T, learning to drive a car has become an almost universal rite of passage, and good driving skills...
